No Returns, Exchanges, or Refunds Policy

At Brisbane Pilates, we aim to provide high-quality products, and we hope you love your purchase! However, please note that we do not accept returns or exchanges for change of mind.

What we do offer:

• Faulty or Damaged Items: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item. We will arrange a refund or exchange as required by Australian Consumer Law.

• Incorrect Product: If the wrong product is shipped to you, please let us know within 7 days and we will arrange for a return and a replacement at no extra cost to you.

Important Notes:

• All items must be unused, undamaged, and in original condition (with packaging and tags, if applicable) to qualify for a return or exchange for faulty items.

• Change of Mind: We do not accept returns or exchanges if you simply change your mind about your purchase. Please choose carefully.

How to Contact Us:

If you have received a faulty or incorrect item, please get in touch with our customer service team at hello@brisbanepilates.com.au, and we will guide you through the process of returning your item.